Frequently asked questions
Returns & Refunds
Customers have up to 30 days from the date of delivery to request a free return for a full refund. We highly recommend inspecting your items upon arrival to ensure everything meets your expectations. If an issue arises, we are committed to resolving it quickly.
Order Tracking
Once your order is processed, you'll receive an email containing your tracking information. Use this to follow your order from our warehouse to your doorstep.
Order Cancellations & Changes
Orders can be modified or canceled before they are shipped. Please contact our support team promptly if any changes are needed.
Damaged Items
In the event an item arrives damaged, please contact our support team immediately. We will arrange for a replacement or full refund based on your preference.
Payment Options
We accept Cash App, Zelle, Stripe, PayPal, Apple Pay, Venmo, and all major credit and debit cards. For B2B customers, we offer invoicing, with payment due upon receipt.
Refund Processing
Refunds are processed within 3 business days once the returned items are received. Depending on your financial institution, it may take additional time for the funds to reflect in your account.
Shipping Information
We ship both domestically and internationally. Shipping times vary depending on location, but we aim to deliver as quickly as possible. Tracking will be provided once your order is shipped.
Lost Packages
If your package is lost in transit, contact our support team. We will work with the carrier to resolve the issue or send a replacement at no additional cost to you.
Product Availability
We offer a wide range of products, from high-end brands to OEM items, ensuring that there’s something for everyone.
Customer Support
If you have additional questions or require assistance, please reach out to our customer support team at sales@belowretail4u.com or call us at 423-470-9995.
Help & information
FAQS
Shipping
Returns
Payments
Shipping
Can my order be delivered at a packstation?
Unfortunately, it is not possible to ship to a packstation. Please choose a different address.
Can I change the shipping address of my order?
Accidentally enter the wrong shipping address? Please contact our customer care team as soon as possible. We will try our best to get our hands on the package before it leaves our warehouse. Keep in mind that as soon as the order has been processed completely, we can’t make any changes anymore.
My package hasn't been delivered yet, where might it be?
It might be possible that the estimated delivery time has changed, or that you accidentally entered the wrong address. The estimated delivery time didn’t change and is your address correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to a pick-up point or a different address, or your delivery window may have been rescheduled.
Can I change my order?
Once an order is placed our team processes your order directly to ensure the quickest delivery. If you wish to change your order, please contact us immediately.
Once your order is processed, changes can no longer be made.
Once your order is processed, changes can no longer be made.
Returns
Do i have to pay for the return costs?
We offer different return policies depending on the country of delivery. Possible return costs will be deducted from the refund.
Can I exchange an item?
No, unfortunately, this is not possible.
If you are sure you want to receive a new item, it is best to order a new item right away.
If you are sure you want to receive a new item, it is best to order a new item right away.
Have you received my returned order?
Once we have received your return, we will arrange a refund within 14 working days after receipt of your return. The return costs will be deducted from the total refund. If you haven’t received any information after 14 working days after receipt in our warehouse please contact our customer care team.
When will I receive my refund?
You will receive your refund within 14 working days after we have received your return. We will refund your money using the same payment method you originally paid the order with.
Payments
Which payment methods are available?
We offer all payment options.
My payment has failed. What to do?
If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser, or trying to use a different payment method. Still no luck? Please contact our customer care team.